Shipping and Delivery Costs

We currently ship to the UK FREE of charge* (Usual Highland and Islands excepted) using MYHermes.co.uk shipping services

Shipments to Highland and Islands, Europe & USA, please contact us prior to ordering to arrange custom shipping order (Charges will apply – sorry!)

Typically, a single Board and Gig Bag order to Europe will add £25 via Hermes International Shipping. Flight Case Order will be more.

Shipping to the USA will be calculated on demand and on provision of destination State and Zip Code

For larger or custom orders please contact us prior to ordering for a tailored quote including shipping.

Returns

Returns & Warranty
PedalDeck Pedalboards are covered with a lifetime warranty for the original purchaser.

The warranty covers defects in the constructions or parts provided with the original pedal board but excludes accessories or cases. Accessories and Cases are provided with a 12 months warranty from date of purchase and is subject to fair wear and tear. Damage caused in transit other than original delivery will not be covered by our warranty. The warranty will not cover any cosmetic damage incurred through normal use, nor will it cover accidental damage caused by misusing, dropping, liquid damage or otherwise abusing/misusing the products or accessories.

Faulty Product In Warranty
If you receive goods that are faulty or incomplete on arrival you must notify us within 2 days of receipt of the item. The good should be returned to us in line with our returns policy.

If the goods are less than 7 days old you have the option of a refund or direct replacement.

If the good are over 7 days old we will test the product for the fault. If the fault is verified, we will:
– Try to repair the item
– If we are unable to repair we will replace with the same item
– If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by our product designers, the goods will be returned to you at your cost.

Please request a return via email.

Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 2 days. The goods should be returned to us in line with our returns policy.

Once we have received the goods back we will confirm that it is in fact an incorrect item and either:
– Replace with the correct item
– Refund in line with our refund policy

If the goods you have returned are not found faulty by our product designers, the goods will be returned to you at your cost.

You can request a return using our contact form here which is accessed via your account.

Item not Required
If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing via our contact page within 7 days of receiving the product.

The goods should be returned to us complete, with no missing parts or visible damage. You will be responsible for returning the goods to us at your own cost; you will be credited for the goods within 30 days of notifying us of the cancellation.

Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

You can request a return using our contact form here which is accessed via your account.